Skip to content
Skip to main content
header search
ahihi OpenLearn
OpenLearn
Menu
sticky search

About this free course

Become an OU student

Download this course

Share this free course

Course content Course content
Working in the voluntary sector
Working in the voluntary sector

Start this free course now. Just create an account and sign in. Enrol and complete the course for a free statement of participation or digital badge if available.

More free courses

Glossary

Printer-friendly version

Browse the glossary using this index

Special | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ALL

A

active listening

Listening actively rather than passively to what a speaker is saying. It involves concentrating on and remembering what is being said, resulting in more engagement with the speaker. It is a technique used in resolving conflicts between people as well as supporting people.