A description of nine roles: ‘The implementer, who turns ideas into practical actions. Implementers may be inflexible, however, and may have difficulty in changing their well-thought-through plans.’ ‘The co-ordinator, who clarifies goals and promotes decision-making. Coordinators often chair a team. They can sometimes be manipulative and delegate too much work to others.’ ‘The shaper, who has the drive and courage to overcome obstacles, and ‘shapes’ others to meet the team’s objectives. Shapers may challenge others and may at times be aggressive.’ ‘The plant, who solves difficult problems. Often creative and unorthodox, a plant will come up with ideas but may have difficulties communicating them.’ ‘The resource investigator, who explores opportunities and develops contacts. However, initial enthusiasm may not be maintained to the end of the project, and detail may be overlooked.’ ‘The monitor evaluator, who observes and assesses what is going on and seeks all available options. Often working slowly and analytically, monitor evaluators come to the ‘right’ decisions but can be cynical and dampen the enthusiasm of others.’ ‘The teamworker, who listens, builds relationships and tries to avoid or reduce conflict between team members. Considered to be the “oil” that keeps the team running smoothly, teamworkers are good listeners and diplomats. They can smooth conflicts but may not be able to take decisive action when necessary.’ ‘The completer finisher, who searches out errors and omissions, and finishes on time. Often perfectionists, completer finishers are self-motivated and have high standards. They can worry about detail and can be reluctant or refuse to delegate work.’ ‘The specialist, who provides knowledge and skill. Specialists can be passionate about gaining knowledge in their field. However, their contribution to the team may be narrow and they may not be interested in matters outside their own field.’