Susie surrounds herself with important objects. She often sits in her wheelchair facing away from the other residents and next to a big bay window recess. In the recess are framed photos of her family, vases of flowers and several hand-made cards. Her sister-in-law makes the cards, which her brother writes to Susie every week. She has a table that has on it a chosen photo (today it is a signed photo of the actress Miranda Hart) and her iPad and headphones, which are all pink, her favourite colour. Susie is often hugging a small satin cushion that has a photo of her mum on it. She wears lots of rings, one of which contains some of her mum’s ashes. B (Support carer) goes over to Susie and asks if she’d like a picture on her table. Susie chooses Miranda Hart. B says ‘How could I forget? You love her. Shall I sit with you for a while and chat about her?’ B sits very close to Susie and chats about the TV programmes Miranda Hart has been in and what is so lovely about her. They have a very quiet and intimate chat for about 20 minutes.