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This mapping diagram is headed by the title ‘The environment: outside of the control of the organisation’. It shows a row of objects. The first object is white arrow containing the word ‘Suppliers’, pointing towards the right. It points to a central area which is marked by a white line boundary box entitled ‘Under the control of the organisation’. Inside this area is a row of 4 objects. The first is a square white box containing the phrases ‘Transformed resources’ and ‘Transforming resources’. A white arrow containing the word ‘Inputs’ points away from this box to a white rectangular box containing the words ‘Transformation process’. This is followed by another white arrow containing the word ‘Outputs’ pointing from the rectangular box to a square white box containing the words ‘Products’ and ‘Services’. On the right of the central marked area is a white rectangular box containing the word ‘Customer’. There is a black dotted line labelled ‘Feedback’, which leads from the bottom of the ‘Customer’ box and points to the bottom of the ‘Inputs’ arrow within the central marked area.

 4.1 The boundary of the operations system