3a: The image shows a circle within a wider circle. In the inner circle is the text ‘Why not think of ‘managing’ in more generic terms?’. In the outer circle are the following phrases, with arrows pointing towards the question in the inner circle: managing change; managing people; managing costs; managing suppliers; managing performance; managing reputation; managing websites; managing knowledge; managing operations; managing learning; managing projects; managing quality. 3b: At the centre of this image is a stick figure. There are arrows pointing away from the figure, all labelled ‘r’, which the key tells us means relationship. At the ends of the arrows are the following words: board members; staff; suppliers; customers; projects; family; office; trade association; the business; environment (e.g. competitors and regulators).