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This is a diagram containing four boxes which are connected by arrows. In the first box is the heading ‘Concrete experience’ and the text ‘doing/having an experience’. There is an arrow towards the next box which has the heading ‘Reflective observation’ and the text ‘reviewing/reflecting on the experience’. There is an arrow towards the next box which has the heading ‘Abstract conceptualism’ and the text ‘concluding/learning from the experience’. There is an arrow towards the next box which has the heading ‘Active experimentation’ and the text ‘planning/trying out what you’ve learned’. There is then an arrow to the first box.

 3 Why coaching works