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2.1 Eliciting feedback

This feedback can be valuable and insightful, however, be aware that a small proportion of it may be unhelpful or even abusive. Tucker (2014) studied the proportion of abusive or unprofessional feedback in a single Australian university and concluded that just 0.04% of the sample comments could be classified as abusive or unprofessional. Most feedback should at least be informative. Hopefully, some can be turned into actions. It may be worth explaining at the start of the survey that the most valuable feedback is direct, honest and specific, critiquing only actions or materials and not personal traits.

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