The original four Ps are:
- product – the core benefits of the offer
- price – often real costs paid, but may include other forms of exchange
- place – how people access the offer
- promotion – how the offer or ‘marketing mix’ is communicated.
The additional three Ps are:
- people – which accounts for the interactions in the service industry
- physical evidence – which relates to the ability of the customer to discern qualities of a product
- process – which acknowledges the importance of how a service is delivered.
This are all pointing inwards towards the Target market.