On the first tab, titled ‘Attentive body language’ is the following text: ‘Postures and gestures showing involvement and engagement. Appropriate body movement. Appropriate facial expressions. Appropriate eye contact. Non-distracting environment’. On the second tab, titled ‘Following skills’ is the following text: ‘(Giving the speaker space to tell their story in their own way.) Interested ‘door openers’. Minimal verbal encouragement. Infrequent, timely and considered questions. Alternative silences.’ In the third tab, titled ‘Reflecting skills’, is the following text: ‘(Restating the feeling and/or content with understand and acceptance.) Paraphrase (check periodically that you’ve understood). Reflect back feelings and content. Summarise the major issues’.