Leadership and followership
Leadership and followership

Start this free course now. Just create an account and sign in. Enrol and complete the course for a free statement of participation or digital badge if available.

1.1 A key leadership skill: emotional intelligence

In the following sections, you’ll learn about a range of skills and abilities that employers value. One of the most important elements of effective leadership, and a key theme in current discourse on leadership skills, is emotional intelligence. Emotional intelligence is defined by Mayer and Salovey (1990, p. 189) as the ‘ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions.’

Daniel Goleman (1998) adapted their model to identify five basic emotional and social competencies:

  1. self-awareness
  2. self-regulation
  3. motivation
  4. empathy
  5. social skills.

This video, from Harvard Business Review, explains the value of emotional intelligence, examining each of the five competences in turn: Daniel Goleman: what makes a leader? [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)] .

In Section 2 you’ll see how some of these qualities are reflected in the competency frameworks used by a range of employers.

Take your learning further

Making the decision to study can be a big step, which is why you'll want a trusted University. The Open University has 50 years’ experience delivering flexible learning and 170,000 students are studying with us right now. Take a look at all Open University courses.

If you are new to University-level study, we offer two introductory routes to our qualifications. You could either choose to start with an Access module, or a module which allows you to count your previous learning towards an Open University qualification. Read our guide on Where to take your learning next for more information.

Not ready for formal University study? Then browse over 1000 free courses on OpenLearn and sign up to our newsletter to hear about new free courses as they are released.

Every year, thousands of students decide to study with The Open University. With over 120 qualifications, we’ve got the right course for you.

Request an Open University prospectus371