Leadership and followership
Leadership and followership

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5.1 Lack of emotional intelligence

In Week 3, you identified the importance of emotional intelligence in good leadership. It incorporates elements such as empathy, self-awareness and self-regulation, all of which are potentially missing or under-developed in many of the types of poor leadership outlined this week.

The video you watched in Week 3 [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)] included an explanation of how emotional intelligence can be developed. Bariso (2016) suggests seven steps:

  1. Reflect on your own emotions
  2. Ask others for perspective
  3. Be observant
  4. Use ‘the pause’, i.e. stop and think before you act
  5. Explore the ‘why’, e.g. ask yourself: ‘Why does that person feel the way they do?’; ‘Why do I feel differently?’
  6. When criticised, don’t take offence. Instead ask: ‘What can I learn?’
  7. Practice, practice, practice.

Point 7 is an important one. These are steps that won’t come naturally at first and require perseverance over time to become embedded.

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