Long description

Figure 1 shows the input–process-output model. The left-hand arrow, labelled ‘Input’, points to a rectangular box labelled ‘Process’. The right-hand arrow is labelled ‘Output’. Underneath the Input arrow there is a list entitled ‘Managing Input Resources’: facilities, equipment, staff, customers, suppliers, transport, materials, energy and information. Underneath the process box there is a list entitled ‘Managing Processes’: process flow, work-in-progress, process design, planning and scheduling, progressing and control and system improvement. Underneath the output box there is a list entitled ‘Managing Outputs’: Products and services, customer satisfaction, unit costs and environmental impact.