2.1 Extensions to the input–process–output model

One of the leading operations management texts, Operations Management (Slack et al., 2007), has extended the basic process model by dividing operations management tasks into three distinct areas: design tasks, planning and control, and improvement. The framework also relates the operations function more closely to market requirements. This helps us understand how the different operations tasks link together. Screencast 1 will help you to understand the main themes of the operations management function.

Note: the video below was originally created for the OU module B207 Shaping business opportunities , so please ignore any reference to the module.

Screencast 1: Extending the input–process–output model

Transcript

This screencast emphasises one of the main features of the Slack et al. framework: namely operations management’s market-driven perspective. Operations management is about serving markets effectively and efficiently, rather than simply hitting output targets. The framework also highlights a major change in the last decade where system improvement and development have become a much greater part of an operations manager’s role.