Summary

This week you looked at how your communication skills can be improved to better support your contribution to enhancing community safety. Communication doesn’t just mean how you convey messages in words but how you conduct yourself – your body language and writing style – and how you are able to manage your online communications. Thinking about all of these can improve the consistency and confidence of your communications.

You then went on to consider how to improve communication in three different contexts:

1. with individual colleagues and peers
2. with community and broader public audiences
3. with partner groups or organisations.

This highlighted three important issues:

1. assessment of the effectiveness of communication by observing feedback
2. the importance of planning the different elements of communications to wider community audiences
3. recognition of the kind of relationship you have with stakeholders and partners which forms the background of your communications.

In the fourth and final section of the course we look at the analysis and resolution of problems and the skills of reflection and decision-making which support this.

You can now go to Week 4.