In the end, solving any problem comes down to making a decision. An important step in developing a collaborative approach to problem solving is to understand your own and others’ approaches to decision making. This next activity explores your approach.
Allow about 10 minutes for this activity.
Think of a major decision you have recently been involved in making at work. For each of the following statements about your decision-making process make a note of the number which shows your level of agreement with the statement.
The questions in Activity 5 divide into three areas of decision making:
Questions 1–4: formal, rational process
Questions 5–8: rules of thumb/psychological process
Questions 9–12: process affected by social pressures.
What does the bar chart you have constructed tell you about the decision-making process you described? Which was most important in this case? (Note your answers in your learning journal.)
In many decisions all three play a part.
The three different approaches to making decisions reflected in this activity form the core of the discussion of decision making in the next section.
OpenLearn - Collaborative problem solving for community safety
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