1 What is employee engagement?

Employee engagement is defined as ‘a set of positive attitudes and behaviours enabling high job performance of a kind which is in tune with the organisation’s mission’. The three facets of engagement are:

• vigour – work-related energy and mental resilience
• dedication – being highly involved in work, feeling that work has significance, having pride in work
• absorption in the task – the extent to which employees are fully focused on their work.