Transcript

One of the things that I think coaching does best is it helps people to clarify what's going on in their own minds. I use this phrase about the unknown knowns, so things that people do know about themselves, the information that is in there, but for some reason or other they haven't perhaps thought about it or processed it or looked at it in this way before. So it's about helping people gain clarity over what they already know about themselves and what they already know about the opportunities that they want to pursue in the future. I think that's probably at the heart of most coaching sessions. But leading from that are two very positive outcomes, and one is around motivation. So it's very common to find people at the end of a coaching session to feel a sort of renewed vigour with which they want to aim and address their new career plans. And linked to that, I think, is a sense of confidence. I think coaching sessions can often make people see that they can do it. The coach will talk to them about their strengths and their abilities and things that they've done well in the past. And they might look at barriers and work together to see how they can overcome those barriers. And that can lead to a much greater sense of self-efficacy or confidence in their own ability to achieve their career goals.