Transcript

LISA

… and we moved right on to talk about potential move dates. It helped the group enormously getting Mark to think about another aspect of the move instead of going back over the same argument as before. It sounds as though he still has some issues though, so it may be worth thinking about taking a different tack at your next meeting.

ALAN

Yeah, I’ll have to think about that. It’s almost easier though when people do contribute to a discussion, even if it’s just to disagree with what everyone else is saying! I mean, how much did Louise get involved in the meeting when you worked with the group? I know from other conversations with her team that there are a lot of issues that need sorting out, but as soon as everybody starts arguing, she just closes down.

LISA

She does let the rest of the group affect her. I don’t know her very well but I get the impression that she doesn’t work well if there’s any form of conflict. You’re going to have to work especially hard to engage her, particularly as the rest of the group are loud and are not afraid to make their feelings known! It can sometimes help with shy or insecure people to include them physically in the discussion, using eye contact and direct questions. It’ll make Louise think her opinion is wanted and valued, and make her want to contribute more.

FADE OUT