Change management for hybrid working
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Contents

  • Introduction
  • Learning outcomes
  • 1 The need for change
  • 2 What are you trying to change and why?
    • 2.1 The Golden Circle and 5 Ws and H
    • 2.2 Situation assessment
  • 3 What do we mean by change management?
    • 3.1 Hard and soft factors
    • 3.2 Using a change framework
    • 3.3 Engaging stakeholders
    • 3.4 Stakeholder engagement plan
  • 4 Communicating change
    • 4.1 The importance of a communications plan
    • 4.2 The 7 Cs of communication
    • 4.3 Change networks
  • 5 Assessing the change required
    • 5.1 Supporting structure
    • 5.2 Strategic analysis
  • 6 Leading change
    • 6.1 Managing yourself and others
    • 6.2 Business change approaches
    • 6.3 Analysing tension
  • 7 Managing change
  • 8 Sustaining change
  • 9 Building your change toolkit
    • 9.1 Lewin’s change management model
    • 9.2 The 7S model
    • 9.3 Kotter’s eight-step change model
    • 9.4 Prosci’s ADKAR change model
    • 9.5 Choosing a suitable framework
  • Conclusion
  • References
  • Acknowledgements

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