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Hybrid working: planning for the future
Hybrid working: planning for the future

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Stage 2: Transactional environment

Described image
Figure 23 The transactional environment

A transactional environment is the 'island' that you inhabit based on communication and relationships between those that you interact with in the course of business. It is important to understand the different needs and perspectives of each person, to reach an understanding or an agreement together.

Participants map their transactional environment and capture all the entities they interact with directly as they carry out their work, to map the internal and external relationships involved in their mission.


Internally and externally:

  • Who do you work with?
  • Who do you have to consider?