Stage 2: Transactional environment

Maximise

Figure 23 The transactional environment

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The figure illustrates a transactional environment based on communications and relationships between people you interact with. The figure contains a digitally created picture of an island floating in the sky with clouds, sun and birds in the sky around the island. On the island, several people are standing (with one being in a wheelchair) apart from each other, around a person located in the middle of the island. On the ground, below the island in the sky, is a cityscape on the left, with three people and a tree on the right.

Figure 23 The transactional environment

A transactional environment is the 'island' that you inhabit based on communication and relationships between those that you interact with in the course of business. It is important to understand the different needs and perspectives of each person, to reach an understanding or an agreement together.

Participants map their transactional environment and capture all the entities they interact with directly as they carry out their work, to map the internal and external relationships involved in their mission.

Consider:

Internally and externally:

• Who do you work with?
• Who do you have to consider?