Hybrid working: skills for leadership
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Contents

  • Introduction
  • Learning outcomes
  • 1 The new normal
    • 1.1 How did we get to this point?
    • 1.2 Leaders need to raise the bar
    • 1.3 How we work now: more than just a change of venue
    • 1.4 Understanding your organisational culture
    • 1.5 Defining culture: the gold standard
    • 1.6 Hybrid culture: what does great look like?
    • 1.7 (Re)designing and developing your hybrid culture
  • 2 New ways of working need new ways of leading
    • 2.1 Control and influence
    • 2.2 Don’t play the blame game
    • 2.3 Accountability
    • 2.4 Introducing appreciative inquiry (AI)
    • 2.5 AI in practice
    • 2.6 Empathy
    • 2.7 Developing self-awareness
    • 2.8 Resilience
    • 2.9 Reframing your problems
  • 3 Creating an environment for moving from surviving to thriving
    • 3.1 Communicating without distraction
    • 3.2 Active listening
    • 3.3 Work better together
    • 3.4 The need for new collaboration skills
    • 3.5 How to lead collaborative teams
    • 3.6 Building trust
  • Conclusion
  • References
  • Acknowledgements

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