3 Pattern 2: Achieve big through small

It is hard for humans to change behaviours learned over many years. Change can lead to a dip in morale and competence before learning embeds and improvement happens. Achieving broad organisational change that sticks requires transformational ‘baby steps’. Start with the smallest possible group of people who might effect improvement and the smallest possible scope that might make a difference. Run the experiment, create a rapid feedback loop using BVSSH measures and learn from that experience before determining the next step. As expertise increases, the changes will accelerate.

The antipattern would be to deploy a large-scale change across your complex organisation, changing hundreds or thousands of people’s roles and behavioural interactions at the same time.