Long description

A timeline diagram illustrating a value stream process from start to finish, taking into account the value added, wait time and experience from end to end. The steps are: Customer walks in wanting a coffee, Customer orders and pays, Order passed to the barista, Coffee is in the making, Customer given coffee and adapts to taste, Customer walks out the door with coffee. The Value Add timings associated with each of these steps are: START, ½ minute, ½ minute, 1½ minutes, ½ minute, STOP. The Wait Times are: 5 minutes, ½ minute, 5 minutes, 1 minute, ½ minute. The Experience Lead Time is 15 minutes. There is a summary box at the bottom left of the diagram containing the following information: Sooner: Flow Metrics, Lead Time: End-to-end elapsed time, Flow Efficiency: Value Add + Lead Time = 3 ÷ 15 = 20%, Throughput: Coffees per hour.