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Contents
- Introduction
- Learning outcomes
- 1 The concept of trust
- 2 What is trust?
- 3 Trust as a belief
- 4 The challenge of trust in organisations
- 5 The consequences of trust in organisations
- 6 Behavioural consequences: increased performance
- 7 Attitudinal consequences: commitment, job satisfaction, intent to stay
- Conclusion
- References
- Acknowledgements
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