How teams work
How teams work

Start this free course now. Just create an account and sign in. Enrol and complete the course for a free statement of participation or digital badge if available.

Free course

How teams work

5.3.1 Swift trust

In a seminal paper on the subject of trust in global virtual teams, written by Jarvenpaa and Leidner (1999), they quote a paper by Nohiria and Eccles (1992), who argue that ‘face-to-face encounters are considered irreplaceable for both building trust and repairing shattered trust’. In contrast, Lipnack and Stamps (2000) are more upbeat on the possibility of building trust online, preferring to consider that trust can be built more quickly face-to-face than at a distance.

This leads to the concept of swift trust, which refers to the way that virtual teams can work together fairly quickly once they are able to develop trust between team members. Swift trust is important because virtual teams are often put together for short-term task working before being disbanded and re-formed with different team members for another task. The ‘crisis’ element of the work means that there may be little time available to achieve the objectives set.

Not surprisingly, if group members have worked together before this helps to establish swift trust. Cooperation and trust can also be improved if members make a tangible contribution early on, such as a fast response to messages or the prompt completion of a task.

M891_2

Take your learning further

Making the decision to study can be a big step, which is why you'll want a trusted University. The Open University has 50 years’ experience delivering flexible learning and 170,000 students are studying with us right now. Take a look at all Open University courses.

If you are new to University-level study, we offer two introductory routes to our qualifications. You could either choose to start with an Access module, or a module which allows you to count your previous learning towards an Open University qualification. Read our guide on Where to take your learning next for more information.

Not ready for formal University study? Then browse over 1000 free courses on OpenLearn and sign up to our newsletter to hear about new free courses as they are released.

Every year, thousands of students decide to study with The Open University. With over 120 qualifications, we’ve got the right course for you.

Request an Open University prospectus371