# Transcript

NARRATOR

In this example of bad rapport, keep an eye out for mismatches. For example, a posture, gesture, and facial expression. Also, look out for vocal mismatches around volume and tone. Finally, keep an eye out for mismatches of energy and pace.

[KNOCKING]

JANE

Hi, Tim.

TIM

Hi, Jane.

JANE

Take a seat. won't be a second. I've just got to finish this off.

TIM

Thanks, for sparing time. I know you're very busy.

JANE

Yeah, not a problem. I know we are very busy at the moment. There's quite a few deadlines that we need to make sure we hit. OK. Great. So what is it you wanted to talk about today?

TIM

So we arranged to spend some time today talking about my career progression.

JANE

Oh, yes. Yes. And just to let you know, Tim, that I am expecting a call. I just need to let them know that I can't talk to them right now, if that happens, OK? Just to let you know that, if they do call me.

TIM

Yeah, OK. Well, thank you.

JANE

Yeah. I've just got it on vibrate.

TIM

OK. OK. So as you know, as you're all too aware, probably, I didn't get that promotion.

JANE

Yeah.

TIM

And we were going to have a conversation just to look at what my other options might be. Obviously, I've been quite disappointed about it.

[PHONE VIBRATING]

JANE

Yeah, yeah. And also, I guess there's other opportunities. One second.

Yup? Yeah, look, I can't speak right now. I'm in a meeting. Yeah. Yeah, I've got Tim with me. Yeah. Yeah. I should be 20 minutes. Yeah. OK. Speak to you then. OK. Bye.

Right. So you were saying, actually, that there's likely to be other opportunities because of this. So let's look on the positive side with that.

TIM

Yeah, well, I do want to be positive about it. I did think we had an hour actually. I thought we had an hour today.

JANE

Right. OK. Well, I know that we may well have said that, but I do have this other really important meeting. So I'm afraid it's 20 minutes. So hopefully we could make that useful.

TIM

OK. OK. Well, as I was saying, I'm disappointed. And I really would like to know from you what my other options might be.

JANE

I mean, I think I share your disappointment really, because, obviously, I did also support you in that. And I would've expected you to have succeeded. But let's not be too negative. Perhaps there's some other options in other teams that you might want to look at.

TIM

OK. In other teams?

JANE

Yes. I'm more than happy to explore that option with you if that's something that you'd like to talk about.

TIM

OK. So I wasn't aware that we might be talking about other teams. I thought maybe progression here with this team. This is the team that I like working with. I think I've done very well, albeit, obviously, I didn't get the interview.

JANE

Yeah.

TIM

OK.

JANE

Yeah. And I think that makes it very difficult, doesn't it? I mean, what do you want to do?

TIM

What I'd like to do is to find out what I can do, really, what will the next opportunity be for me to get a promotion, because I need to start earning some more money, to be honest.

JANE

Yes.

TIM

OK.

JANE

Yes, you do. So well, what are your thoughts? I have some thoughts. I think there's an element of training that we've missed. And certainly, I think that some of the courses that I've seen on the internet, I think, you would benefit from.

So perhaps you should take a look at those. And maybe it would make it easier for you next time. We'd obviously have to have quite a few conversations about that, because, obviously, we don't want the same thing happening again.

TIM

Right. OK. So training.

JANE

Yeah, I think it's a good idea.

TIM

OK.

JANE

Good. OK. I guess that's our 20 minutes up. I know it's actually not quite 20 minutes, but if you've covered enough, then that would be great.

TIM

OK. So, yeah.

JANE

I can email you some of the courses that I think will be very useful for you. And you can let me know which ones that you would like to take the opportunity to go on.

TIM

Right. OK. So that's it?

JANE

Yes.

TIM

That's it then?

JANE

Yes.

TIM

OK. All right. Well, thanks.

JANE

Yeah. It was my pleasure. All right.

[PHONE VIBRATING]

JANE

Yup? Yes, that's fine. Yes, he's just leaving now. Yeah, OK. See you in two minutes. OK, great. Yup. Bye.