Introduction

This free course, Three principles of a coaching approach, will give you a good sense of the three core skills required to be an effective coach: rapport, listening and reflecting. It should enable you to recognise the use of a coaching approach in your workplace, and to enhance your day-to-day interactions at work.

Effective coaching depends for its success on a handful of core skills. These are:

• building rapport
• listening
• summarising and reflecting

These skills are employed in a disciplined way in performance coaching with the effect that the coachee should feel listened to, understood, supported, stimulated and focused. Each skill has a particular emphasis in performance coaching beyond their conventional use – we employ these skills in a very focused way.

This OpenLearn course is an adapted extract from the Open University course BG023 Coaching for performance, which is no longer in presentation. You may be interested in BGXS001 Introduction to business and workplace coaching and BGXC001 Developing a coaching culture.