Introduction

This free course, Three principles of a coaching approach, will give you a good sense of the three core skills required to be an effective coach: rapport, listening and reflecting. It should enable you to recognise the use of a coaching approach in your workplace, and to enhance your day-to-day interactions at work.

Effective coaching depends for its success on a handful of core skills. These are:

• building rapport
• listening
• summarising and reflecting

These skills are employed in a disciplined way in performance coaching with the effect that the coachee should feel listened to, understood, supported, stimulated and focused. Each skill has a particular emphasis in performance coaching beyond their conventional use – we employ these skills in a very focused way.

This OpenLearn course is an adapted extract from the Open University course BG023 Coaching for performance .