# Transcript

NARRATOR
In this example of bad rapport, keep an eye out for mismatches. For example, a posture, gesture, and facial expression. Also, look out for vocal mismatches around volume and tone. Finally, keep an eye out for mismatches of energy and pace.
[KNOCKING]
JANE
Hi, Tim.
TIM
Hi, Jane.
JANE
Take a seat. won't be a second. I've just got to finish this off.
TIM
Thanks, for sparing time. I know you're very busy.
JANE
Yeah, not a problem. I know we are very busy at the moment. There's quite a few deadlines that we need to make sure we hit. OK. Great. So what is it you wanted to talk about today?
TIM
So we arranged to spend some time today talking about my career progression.
JANE
Oh, yes. Yes. And just to let you know, Tim, that I am expecting a call. I just need to let them know that I can't talk to them right now, if that happens, OK? Just to let you know that, if they do call me.
TIM
Yeah, OK. Well, thank you.
JANE
Yeah. I've just got it on vibrate.
TIM
OK. OK. So as you know, as you're all too aware, probably, I didn't get that promotion.
JANE
Yeah.
TIM
And we were going to have a conversation just to look at what my other options might be. Obviously, I've been quite disappointed about it.
[PHONE VIBRATING]
JANE
Yeah, yeah. And also, I guess there's other opportunities. One second.
Yup? Yeah, look, I can't speak right now. I'm in a meeting. Yeah. Yeah, I've got Tim with me. Yeah. Yeah. I should be 20 minutes. Yeah. OK. Speak to you then. OK. Bye.
Right. So you were saying, actually, that there's likely to be other opportunities because of this. So let's look on the positive side with that.
TIM
Yeah, well, I do want to be positive about it. I did think we had an hour actually. I thought we had an hour today.
JANE
Right. OK. Well, I know that we may well have said that, but I do have this other really important meeting. So I'm afraid it's 20 minutes. So hopefully we could make that useful.
TIM
OK. OK. Well, as I was saying, I'm disappointed. And I really would like to know from you what my other options might be.
JANE
I mean, I think I share your disappointment really, because, obviously, I did also support you in that. And I would've expected you to have succeeded. But let's not be too negative. Perhaps there's some other options in other teams that you might want to look at.
TIM
OK. In other teams?
JANE
Yes. I'm more than happy to explore that option with you if that's something that you'd like to talk about.
TIM
OK. So I wasn't aware that we might be talking about other teams. I thought maybe progression here with this team. This is the team that I like working with. I think I've done very well, albeit, obviously, I didn't get the interview.
JANE
Yeah.
TIM
OK.
JANE
Yeah. And I think that makes it very difficult, doesn't it? I mean, what do you want to do?
TIM
What I'd like to do is to find out what I can do, really, what will the next opportunity be for me to get a promotion, because I need to start earning some more money, to be honest.
JANE
Yes.
TIM
OK.
JANE
Yes, you do. So well, what are your thoughts? I have some thoughts. I think there's an element of training that we've missed. And certainly, I think that some of the courses that I've seen on the internet, I think, you would benefit from.
So perhaps you should take a look at those. And maybe it would make it easier for you next time. We'd obviously have to have quite a few conversations about that, because, obviously, we don't want the same thing happening again.
TIM
Right. OK. So training.
JANE
Yeah, I think it's a good idea.
TIM
OK.
JANE
Good. OK. I guess that's our 20 minutes up. I know it's actually not quite 20 minutes, but if you've covered enough, then that would be great.
TIM
OK. So, yeah.
JANE
I can email you some of the courses that I think will be very useful for you. And you can let me know which ones that you would like to take the opportunity to go on.
TIM
Right. OK. So that's it?
JANE
Yes.
TIM
That's it then?
JANE
Yes.
TIM
OK. All right. Well, thanks.
JANE
Yeah. It was my pleasure. All right.
[PHONE VIBRATING]
JANE
Yup? Yes, that's fine. Yes, he's just leaving now. Yeah, OK. See you in two minutes. OK, great. Yup. Bye.