Understanding operations management

Learning outcomes

After studying this course, you should be able to:

  • define ‘operations’ and ‘operations management’
  • identify the roles and responsibilities of operations managers in different organisational contexts
  • apply the ‘transformation model’ to identify the inputs, transformation processes and outputs of an organisation
  • identify operational and administrative processes
  • describe the boundaries of an operations system, and recognise its interfaces with other functional areas within the organisation and with its external environment.