Learning outcomes
After studying this course, you should be able to:
define ‘operations’ and ‘operations management’
identify the roles and responsibilities of operations managers in different organisational contexts
apply the ‘transformation model’ to identify the inputs, transformation processes and outputs of an organisation
identify operational and administrative processes
describe the boundaries of an operations system, and recognise its interfaces with other functional areas within the organisation and with its external environment.
OpenLearn - Understanding operations management

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