Working in groups and teams
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Contents

  • Introduction
  • Learning outcomes
  • 1 Working in groups and teams
    • 1.1 Making teams work: An introduction
    • 1.2 Defining groups and teams
    • 1.3 Is a team or group really needed?
    • 1.4 Types of team
    • 1.5 How many people?
  • 2 Creating successful teams: A holistic view
    • 2.1 Inputs, throughputs and outputs
    • 2.2 The open systems approach to team working
      • 2.2.1 Inputs
      • 2.2.2 Throughputs
      • 2.2.3 Outputs
  • 3 Team roles
  • 4 The life cycle of a team
  • 5 Managing team processes
    • 5.1 Team goals and objectives
    • 5.2 Ground rules
    • 5.3 Allocating tasks
    • 5.4 Developing individual contributions
    • 5.5 Task and maintenance activities
    • 5.6 Developing trust
    • 5.7 Arriving at consensus in a team
    • 5.8 Some tips on leading and managing teams
    • 5.9 A checklist
  • 6 Managing conflict
    • 6.1 Ways to deal with conflict
  • 7 Reviewing and evaluating team performance
    • 7.1 Observing group processes
    • 7.2 End of project evaluation
      • 7.2.1 Team reward
      • 7.2.2 The benefits
  • 8 Modern forms of groups and teams
    • 8.1 What is a virtual team?
    • 8.2 Managing and facilitating virtual team processes: Guidelines for managers
      • 8.2.1 Trust
      • 8.2.2 Accountability
      • 8.2.3 Team building
      • 8.2.4 Multicultural groups and teams
  • Conclusion
  • References
  • Acknowledgements

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