7.2 End of project evaluation
Bateman et al. (2002) suggest six areas for the investigation of team effectiveness, which can be evaluated on an ongoing basis, retrospectively at the end of a project or at a specific stage in the group-working process. These are:
- Team synergy. There is a shared sense of purpose and identity.
- Performance objectives. There are clear performance objectives in terms of budgets, activity or throughput levels, which are monitored.
- Skills. Team members are adequately trained and are competent to do their work. They are also flexible.
- Use of resources. All resources including people, buildings and equipment are used effectively and to their full potential.
- Innovation. The team constantly looks for ways to improve products and systems of work.
- Quality. There is a high level of customer awareness; standards are identified and monitored.
Statements relating to these six areas of investigation are shown in Table 6. They can be used for group review discussions and as a means of identifying problematic areas for further investigation.
| Statement | Yes/no |
|---|---|
| There was a common sense of purpose | |
| Members were clear about their roles | |
| There was effective communication | |
| Individuals felt valued as members of the team | |
| Individuals felt proud to be a member of the team | |
| Morale within the team was high | |
| There was effective and appropriate leadership | |
| All the individuals performed to the best of their abilities | |
| There was a willingness to be flexible and perform other roles and jobs | |
| Members of the team felt that they were fully utilised | |
| The team had the resources it needed to do the job | |
| Team members were encouraged to be innovative | |
| Problems were quickly identified | |
| The team was quick to address the problem once identified | |
| Problem solving was seen as an opportunity for learning and growth |
(Source: adapted from Bateman et al., 2002)