7.2 End of project evaluation
Bateman et al. (2002) suggest six areas for the investigation of team effectiveness, which can be evaluated on an ongoing basis, retrospectively at the end of a project or at a specific stage in the group-working process. These are:
- Team synergy. There is a shared sense of purpose and identity.
- Performance objectives. There are clear performance objectives in terms of budgets, activity or throughput levels, which are monitored.
- Skills. Team members are adequately trained and are competent to do their work. They are also flexible.
- Use of resources. All resources including people, buildings and equipment are used effectively and to their full potential.
- Innovation. The team constantly looks for ways to improve products and systems of work.
- Quality. There is a high level of customer awareness; standards are identified and monitored.
Statements relating to these six areas of investigation are shown in Table 6. They can be used for group review discussions and as a means of identifying problematic areas for further investigation.
|There was a common sense of purpose|
|Members were clear about their roles|
|There was effective communication|
|Individuals felt valued as members of the team|
|Individuals felt proud to be a member of the team|
|Morale within the team was high|
|There was effective and appropriate leadership|
|All the individuals performed to the best of their abilities|
|There was a willingness to be flexible and perform other roles and jobs|
|Members of the team felt that they were fully utilised|
|The team had the resources it needed to do the job|
|Team members were encouraged to be innovative|
|Problems were quickly identified|
|The team was quick to address the problem once identified|
|Problem solving was seen as an opportunity for learning and growth|
(Source: adapted from Bateman et al., 2002)