7.2.2 The benefits
Evaluation and review provide a means of identifying and dealing with task and team issues in a timely way. They allow team members to demonstrate progress as well as to voice any concerns. Post-task evaluation is a means of disseminating project achievements to colleagues and stakeholders. It is also a way of focusing on lessons learned which need to be carried forward to future projects and also to identify any training and development necessary. Team evaluation and review need to be approached with care, however. The more the team itself can have ownership of this process, the less threatening it will be and the more it will just seem part of everyday group processes.
Activity 3 Reviewing/evaluating performance
Use one or more of the tools or techniques in section 7 to review or evaluate a group or team you currently manage or participate in to assess its effectiveness. If necessary use a team you recently managed or participated in. The technique of observation is often very useful but cannot be carried out if the group or team is no longer operating. If you want to observe a current group or team, it will take more preparation and time than using the other tools and techniques. Observation needs the consent of all members of the group or team. Thus, you are advised not to choose this technique without consulting your team and your tutor, who will provide specific advice.
All of the techniques are best used in conjunction with team members because the views of group or team members may differ (and be different from your own). People can feel threatened when performance and effectiveness are reviewed. This is more likely if it happens irregularly and if they are not involved in the process. For this reason, you may want to answer the questions based on your own experience and views. You will have to do this if you do not lead or manage a group or team or if it is too difficult to get consent from the manager/leader and members for such a discussion.
Choose one or more tools and techniques and respond to the questions, issues or statements in the selected tools or techniques. Identify the tools and techniques you have used and record your responses in the following forms.
Technique or tool used:
Question, issue or statement 1:
Question, issue or statement 2:
This activity is likely to have revealed issues that you perhaps had not considered while reading. It should help you to identify an issue or area for improvement to work on in the final activity.