Good practice when a goal is about someone else other than the client in the room
Transcript
NARRATOR
In this video, showing good practice in goal setting, we see the coach dealing effectively with a goal that's about somebody
else other than the client in the room.
COACH
Tim, so we have a relatively short session today. And I'm wondering what it is that you'd like to focus on.
CLIENT [COACHEE]
Well, what I want to focus on really is the relationship I've got with my team leader at the moment. Their delegation skills
are atrocious, and they really need to sort it out because I've had enough.
COACH
OK.
CLIENT
And other people have as well. So it's not just me.
COACH
So I sense the frustration about this team leader.
CLIENT
Yeah.
COACH
Just to be really, really clear, we can't coach the team leader. I can coach you. So what is it you need to take away in relation
to this team leader?
CLIENT
Well, it's a shame you can't coach them. I need to know what I'm going to do next.
COACH
You need to know what you're going to do next?
CLIENT
Yeah, in relation to this.
COACH
OK.
CLIENT
Because I've had a conversation with them, and it doesn't seem to be getting anywhere.
COACH
OK. So you've tried some things, but they haven't worked.
CLIENT
Yeah.
COACH
So let's get right down to the nitty-gritty. What is it you specifically must take away from this conversation?
CLIENT
So specifically, what I'd like to take away is, what am I going to do about this? What am I going to say to my team leader
and when I'm going to say it?
COACH
OK. So it sounds like – if I may just interpret that – that we're looking for a plan about what you're going to say, how you're
going to say it, and when you're going to say it.
CLIENT
Yeah, exactly.
COACH
How does that sound?
CLIENT
Yeah, it sounds good. And to be honest, I need to know how I'm going to say it as well because any feedback I give to them
is generally not well received.
COACH
All right. So we're looking for what you're going to say and how you're going to say it.