Contents
Introduction
Learning outcomes
1 The traditional training-based approach
1.1 Training needs analysis (TNA)
1.2 Sketching out the training programme
1.3 What kind of training?
1.4 Using technology for training
1.5 Training evaluation
1.6 Critical thinking about TNAs
2 The shift from training to learning
2.1 From skills to skilfulness
2.2 A broader scope of learning
3 Coaching and mentoring: an overview of similarities and differences
4 Supporting learning in coaching and mentoring
5 An introduction to coaching in practice
5.1 Planning a series of coaching sessions
5.2 Using the GROW coaching model
Conclusion
Keep on learning
References
Further reading
Acknowledgements
Solutions