3 Managing the communication process
Communication on project work is the glue that holds everything together!
The success of a project is principally determined by its stakeholders, including sponsors and project team, and you can only know how you are doing by keeping channels of communication open. In this section, we examine briefly some of the issues involved in communicating with all people involved with the project, starting from its launch:
introducing the project team and their roles;
explaining the benefits of the project and its anticipated outputs and outcomes;
describing the project plan;
setting the ground rules for communication;
responding to questions.
Launching the project also allows you to set the tone of communications during the event. You may arrange to be formal or informal, accessible or distant, friendly and open or closed and withdrawn. However, you present yourself and the event will set the pattern for future communications.