Knowledge technologies in context
Knowledge technologies in context

This free course is available to start right now. Review the full course description and key learning outcomes and create an account and enrol if you want a free statement of participation.

Free course

Knowledge technologies in context

References

Abowd, G., Atkeson, C. G., Brotherton, J., Enqvist, T., Gulley, P. and LeMon, J. (1998) ‘Investigating the capture, integration and access problem of ubiquitous computing in an educational setting’, Proceedings of CHI ‘98: Human Factors in Computing Systems, New York, ACM Press.
Bannon, L. J. and Kuutti, K. (1996) ‘Shifting perspectives on organizational memory: from storage to active remembering’, Proceedings of the 29th Hawaii International Conference on System Sciences, Vol. 3, pp. 156–67.
Berlin, L. M., Jeffries, R., O‘Day, V. L., Paepcke, A. and Wharton, C. (eds) (1993) ‘Where did you put it? Issues in the design and use of a group memory’, Proceedings of ACM/IFIP INTERCHI ‘93: Conference on Human Factors in Computing Systems, New York, ACM Press.
Berners-Lee, T., Hendler, J. and Lassila, O. (2001) ‘The semantic web’, Scientific American, May issue. Enhanced issue available electronically at: www.sciam.com/ article.cfm?articleID=00048144-10D2-1C70-84A9809EC588EF21 [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)] [accessed June 2005].
Blackler, F. (1995) ‘Knowledge, knowledge work and organisations: an overview and interpretation’, Organisation Studies, Vol. 16, No. 6, pp. 1021^6.
Boland R. J. Jr and Tenkasi, R. V. (1995) ‘Perspective making and perspective taking in communities of knowing’, Organisational Science, Vol. 6, No. 4, pp. 350–72.
Borghoff, U. M. and Pareschi, R. (eds) (1998) Information Technology for Knowledge Management, Berlin, Springer-Verlag.
Bowker, G. C. and Star, S. L. (1999) Sorting Things Out: Classification and its Consequences, Cambridge, MA, MIT Press.
Bradshaw, J. M. (1997) ‘Introduction to software agents’ in Bradshaw, J. M. (ed.) Software Agents, Menlo Park, Cambridge, MA, AAAI Press/MIT Press.
Brown, J. S. and Duguid, P. (2001) ‘Knowledge and organization: a social-practice perspective’, Organization Science, Vol. 12, No. 2, pp. 198–213.
Brown, J. S. and Duguid, P. (1998) ‘Organizing knowledge’, California Management Review, Vol. 40, No. 3, pp. 90–111.
Brown, J. S., Collins, A. and Duguid, P. (1989) ‘Situated cognition and the culture of learning’, Educational Researcher, Vol. 18, No. 1, pp. 32–42.
Buckingham Shum, S. J., Selvin, A., Sierhuis, M., Conklin, J., Haley, C. and Nuseibeh, B. (in press) ‘Issue-based multimedia design rationale for requirements analysis’ in Dutoit, A. H., McCall, R., Mistrik, I. and Paech, B. (eds) Rationale Management in Software Engineering, Springer-Verlag/Computer Science Editorial.
Carey, T., Mitchell, S., Peerenboom, D. and Lytwyn, M. (1998) ‘Design evolution in a multimedia tutorial on user-centered design’, Proceedings of CHI ‘98: Human Factors in Computing Systems, New York, ACM Press.
Chen, C. (1999) Information Visualisation and Virtual Environments, London, Springer-Verlag.
Clancey, W. J., Sierhuis, M., Alena, R., Berrios, D., Dowding, J., Graham, J. S., Tyree, K. S., Hirsh, R. L., Garry, W. B., Semple, A., Buckingham Shum, S. J., Shadbolt, N. and Rupert, S. (2005) ‘Automating CapCom using mobile agents and robotic assistants’, American Institute of Aeronautics and Astronautics 1st Space Exploration Conference, 31 January-1 February, Orlando, FL, available at: AIAA Meeting Papers on Disc [CD-ROM]: Reston, VA, and as Advanced Knowledge Technologies ePrint 375: eprints.aktors.org/375 [accessed May 2005].
Conklin, J. and Burgess Yakemovic, K. C. (1991) ‘A process-oriented approach to design rationale’, Human-Computer Interaction, Vol. 6, Nos 3 and 4, pp. 357–91.
Coyne, R. (1995) Designing Information Technology in the Postmodern Age: From Method to Metaphor, Cambridge, MA, MIT Press.
Cross, R. (1998) ‘Managing for knowledge: managing for growth’, Knowledge Management, Vol. 3, No. 1, pp. 9–13.
Davenport, T. (1998) ‘Ten principles of knowledge management and four case studies’, Knowledge and Process Management, Vol. 4, No. 3, pp. 187–208.
Davenport, T. and Prusak, L. (1998) Working Knowledge: How Organisations Manage What They Know, Boston, MA, Harvard Business School.
Davis, R., Shrobe, H. and Szolovits, P. (1993) ‘What is a knowledge representation?’, AI Magazine, Vol. 14, No. 1, pp. 17–33.
Gruber, T. R. (1993) ‘A translation approach to portable ontology specifications’, Knowledge Acquisition, Vol. 5, No. 2, pp. 199–220.
Grudin, J. (1994a) ‘Computer-supported cooperative work: its history and participation’, IEEE Computer, Vol. 27, No. 5, pp. 19–26.
Grudin, J. (1994b) ‘Groupware and social dynamics: eight challenges for developers’, Communications of the ACM, Vol. 37, No. 1, pp. 92–105.
Grudin, J. (1996) ‘Evaluating opportunities for design capture’ in Moran, T. P. and Carroll, J. M. (eds) Design Rationale: Concepts, Techniques, and Use, Hillsdale, NJ, Lawrence Erlbaum Associates.
HC-REMA (1997) HC-REMA: Health Care Resource Management, European Union Project HC4124. Available electronically at: kmi. open.ac.uk/people/motta/projects/hcrema.html [accessed June 2005].
Hearst, M. (1997) ‘Cat-a-cones: an interactive interface for specifying searches and viewing retrieval results using a large category hierarchy’, Proceedings of ACM SIGIR ‘97: Conference on Information Retrieval, New York, ACM Press.
Jordan, B., Goldman, R. and Eichler, A. (1998) ‘A technology for supporting knowledge work: the reptool’ in Borghoff, U. M. and Pareschi, R. (eds) Information Technology for Knowledge Management, Berlin, Springer-Verlag.
Krulwich, B. and Burkey, C. (1997) ‘The InfoFinder agent: learning user interests through heuristic phrase extraction’, IEEE Intelligent Systems and their Applications, Vol. 12, No. 5, pp. 22–7.
Lave, J. and Wenger, E. (1991) Situated Learning: Legitimate Peripheral Participation, Cambridge, Cambridge University Press.
Masterton, S. (1997) ‘The virtual participant: lessons to be learned from a case-based tutor's assistant’, Proceedings of CSCL ‘97: Conference on Computer-Supported Collaborative Learning, Toronto, 10–14 Dec. Available electronically at: www.oise.utoronto.ca/ cscl/ papers/ masterson.pdf [accessed June 2005].
Moran, T. P. and Carroll, J. M. (eds) (1996) Design Rationale: Concepts, Techniques, and Use, Hillsdale, NJ, Lawrence Erlbaum Associates.
Moran, T. P., Palen, L., Harrison, S., Chiu, P., Kimber, D., Minneman, S., van Melle, W. and Zellweger, P. (1997) ‘ “I'll get that off the audio”: a case study of salvaging multimedia meeting records’, Proceedings of CHI ‘97: Human Factors in Computing Systems, New York, ACM Press.
Moxon, B. (1996) ‘Defining data mining’, DBMS Data Warehouse Supplement, August. Available electronically at: http://www.dbmsmag.com/ 9608d53.html [accessed June 2005].
Nonaka, I. and Takeuchi, H. (1995) The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation, New York, Oxford University Press.
O'Leary, D. (1998) ‘Knowledge management systems: converting and connecting’, IEEE Intelligent Systems, Vol. 13, No. 3, pp. 30–3.
Orr, J. (1986) ‘Narratives at work: story telling as cooperative diagnostic activity’, Proceedings of the Conference on Computer-Supported Cooperative Work (CSCW ‘86), New York, ACM Press.
Orr, J. (1990a) ‘Sharing knowledge, celebrating identity: war stories and community memory in a service culture’, in Middleton, D. S. and Edwards, D. (eds) Collective Remembering: Memory in Society, Beverly Hills, CA, Sage.
Orr, J. (1990b) ‘Talking about machines: an ethnography of a modern job’, Technical Report SSL-91–07, Palo Alto, CA, Xerox Palo Alto Research Center.
Polanyi, M. (1966) The Tacit Dimension, Garden City, NY, Doubleday. (Also 1983, Magnolia, MA, Peter Smith Publishers.)
Repenning, A., Ioannidou, A. and Ambach, J. (1998) ‘Learn to communicate and communicate to learn’, Journal of Interactive Media in Education, Vol. 98, No. 7. Available electronically at: www-jime.open.ac.uk/ 98/ 7 [accessed June 2005].
Rhodes, B. J. and Starner, T. (1996) ‘The Remembrance Agent: a continuously running automated information retrieval system’, Proceedings: First International Conference on The Practical Application of Intelligent Agents and Multi Agent Technology, London, Practical Applications Company.
Rittel, H. W. J. and Webber, M. M. (1973) ‘Dilemmas in a general theory of planning’, Policy Sciences, Vol. 4, pp. 155–69.
Selvin, A., Buckingham Shum, S., Sierhuis, M., Conklin, J., Zimmermann, B., Palus, C., Drath, W., Horth, D., Domingue, J., Motta, E. and Li, G. (2001) ‘Compendium: making meetings into knowledge events’, Knowledge Technologies 2001 (4–7 March 2001, Austin, TX). Available electronically at: www.compendiuminstitute.org/ compendium/ papers/ Selvin-KT2001.pdf[accessed May 2005].
Shipman, F. M. and McCall, R. (1994) ‘Supporting knowledge-base evolution with incremental formalisation’, Proceedings of ACM CHI 94: Human Factors in Computing Systems, New York, ACM Press.
Shoham, Y. (1997) ‘An overview of agent-oriented programming’ in Bradshaw, J. M. (ed.) Software Agents, Menlo Park, Cambridge, MA, AAAI Press/MIT Press.
Snowden, D. J. (2000) ‘The art and science of story or “Are you sitting comfortably?” Part 1: gathering and harvesting the raw material’, Business Information Review, Vol. 17, No. 3, pp. 147–56. (Part 2 in Business Information Review, Vol. 17, No. 4.)
Stahl, G. (1993a) ‘Interpretation in design: the problem of tacit and explicit understanding in computer support for cooperative design’, Doctoral Thesis/Technical Report CU-CS-688–93, November, Boulder, CO, Department of Computer Science, University of Colorado at Boulder.
Stahl, G. (1993b) ‘Supporting situated interpretation’, Proceedings of the Fifteenth Annual Conference of the Cognitive Science Society, Hillsdale, NJ, Lawrence Erlbaum Associates.
Terveen, L. G., Selfridge, P. G. and Long, M. D. (1993) ‘From “folklore” to “living design memory” 1’, Proceedings of ACM/IFIP INTERCHI ‘93: Conference on Human Factors in Computing Systems, New York, ACM Press.
van Heijst, G., van der Spek, R. and Kruizinga, E. (1998) ‘The lessons learned cycle’ in Borghoff, U. M. and Pareschi, R. (eds) Information Technology for Knowledge Management, Berlin, Springer- Verlag.
Walsh, J. P. and Ungson, G. R. (1991) ‘Organisational memory’, The Academy of Management Review, Vol. 16, No. 1, pp. 57–91.
Wenger, E. (1998) Communities of Practice: Learning, Meaning, and Identity, Cambridge, Cambridge University Press.
Zimmerman, B. and Selvin, A. (1997) ‘A framework for assessing group memory approaches for software design projects’, Proceedings of ACM DIS ‘97: Conference on Designing Interactive Systems, New York, ACM Press.
WEBSITES
Access Grid video conferencing/collaborative workspace tool: www.accessgrid.org
Autonomy text mining technology: www.autonomy.com
BuddySpace enhanced team presence and messaging: www.buddyspace.org
Compendium concept mapping for collaborative analysis and meeting capture: www.CompendiumInstitute.org
D3E: Digital Document Discourse Environment: www.d3e.sourceforge.net
Dynamic Diagrams: www.dynamicdiagrams.com
eClass meeting capture tools: www.cc.gatech.edu/ fce/ eclass
Eureka professional story sharing system, Palo Alto Research Center (PARC): www.parc.com/ research/ spl/ projects/ commknowledge/ eureka.html
Flashmeeting Web browser/Macromedia Flash video conferencing: www.flashmeeting.com
Hexagon video presence portal: http://cnm.open.ac.uk/ projects/ hexagon
Lotus Notes: www.lotus.com
MIT Media Lab (Software Agents Projects): http://agents.media.mit.edu/ projects.html
NASA ASK (Academy Sharing Knowledge) Magazine publishing Project Management Stories. Academy of Program and Project Leadership: http://appl.nasa.gov/ ask/
Ontology.Org: www.ontology.org
SMART Board: www.smartboard.co.uk
Stadium Webcasts, Knowledge Media Institute, The Open University: http://stadium.open.ac.uk/ podium
[All sites accessed December 2004]
B823_2

Take your learning further

Making the decision to study can be a big step, which is why you'll want a trusted University. The Open University has 50 years’ experience delivering flexible learning and 170,000 students are studying with us right now. Take a look at all Open University courses.

If you are new to university level study, find out more about the types of qualifications we offer, including our entry level Access courses and Certificates.

Not ready for University study then browse over 900 free courses on OpenLearn and sign up to our newsletter to hear about new free courses as they are released.

Every year, thousands of students decide to study with The Open University. With over 120 qualifications, we’ve got the right course for you.

Request an Open University prospectus