1.3 Scope of this unit
ICT technical developments are announced on almost a monthly basis, so this unit cannot provide an up-to-the-minute snapshot of knowledge management technologies. While we describe many examples of relevant technologies, it is important not to let these particular examples constrain how you think about the possibilities; they are simply examples of commercial products and point to emerging technologies in research laboratories.
Our emphasis, therefore, is on providing conceptual frameworks that will outlive any short-term technical innovations. These draw attention to persistent human and technology-related issues – invariably interactions between the two – with which any knowledge management initiative must grapple. Our intention is that this will provide you with robust ways to reflect on the scope and potential of new technologies in relation to organisational knowledge processes and objectives.