4 Mapping technologies to knowledge types
4.1 Technologies and meta-knowledge
Meta-knowledge is knowledge about knowledge; for example, ‘I know that I know my age’. Meta-knowledge is crucial for managing our own learning and knowledge. For instance, I need to be able to recognise that I am lacking information before I will go and seek it out.
Not surprisingly, meta-knowledge is also crucial to organisational knowledge management. How can an organisation coordinate its activities or learn from the experiences of its members if it has no idea of what it knows? Figure 7 shows a 2 x 2 matrix derived from asking the question ‘Do you know what you know?’ Relate this for a moment to your own work situation.
Two kinds of meta-knowledge that can be supported by ICTs are who knows what? and what kinds of knowledge do we value?