4.13.1 Standards and classification
ICTs depend on myriad standards in order to provide interconnectivity. If this was a computer science course, you would be learning about standard network protocols which enable computers to communicate with each other or with other devices, whether over the internet or from your computer to a network printer. Standards enable us to send email and browse websites without worrying about the underlying mechanisms (until they fail, forcing us to focus on the tool instead of our work).
We are concerned here with organisational knowledge and technologies. Our concerns are less with low-level data protocols than with the interchange of standardised (at least within a team or organisation, if not internationally) knowledge-level categories of information between computers. By ‘knowledge-level’ we refer to ways of encoding information into categories which are recognised by computers, but also are meaningful to people who are trying to make sense of the information.