Free course

Working with dilemmas

Free statement of participation on completion
Working with dilemmas

Dilemmas are part of the fabric of organisational and individual life; these are often presented as the choice between two (or more) equally compelling propositions. In this free course, Working with dilemmas, you will focus on how to address dilemmas effectively. In particular, you will explore the extent to which dilemmas are or should be treated as choices between two extremes, and how the response to and resolution of dilemmas can move beyond binary choices to the reconciliation of opposites.

Course learning outcomes

After studying this course, you should be able to:

  • recognise the nature and extent of dilemmas in organisational life and the challenges they often present for customary ways of thinking
  • explain the limitations of treating dilemmas as if they were choices
  • reconstruct individual organisational dilemmas using Hampden-Turner’s dilemma theory
  • use these two approaches to engage constructively with colleagues over challenges and dilemmas encountered.

First Published: 05/10/2012

Updated: 21/04/2016

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Course content