The dramatic events of the financial crisis in the late 2000s transformed the UK financial services industry. Long established institutions went out of business, others were forced into takeovers and only the intervention of governments worldwide - courtesy of eye-watering financial recovery packages - prevented the banking industry from implosion.
Now, nearly 10 years on from the crisis, it’s time to take stock and examine how the industry looks today. Most importantly, how is the industry now working for the consumer? What are the products? How competitive is the industry? Is regulation working effectively to protect consumers in the financial market place? Where can consumers go to get help and guidance in a changing financial environment?