Operations, technology and stakeholder value

Course learning outcomes

After studying this course, you should be able to:

• make an effective business case for a change to an operations activity or similar using appropriate written and/or oral forms of communication;
• show the widespread utility of operations management principles at all levels across all types of organisation;
• introduce a transformation model of operations management, with stakeholder value as the principle output;
• provide models, concepts and techniques to assist in the analysis of operations systems, especially as these relate to the strategic objectives of the organisation;
• use the transformation model to discuss the nature of operations and operations management;