My OpenLearn Profile
- Personalise your OpenLearn profile
- Save your favourite content
- Get recognition for your learning
- Introduction
- Learning outcomes
- 1 Putting the unit in context
- 2 An introduction to the process view of business operations
- 3 The process view of business operations
- 4 An operations management video case study: Vue cinemas
- 5 An introduction to ‘making the case’
- 6 Making the case
- Conclusion
- Keep on learning
- Current section: References
- Acknowledgements
Become an OU student
Download this course
Course rewards
Free statement of participation on completion of these courses.
Create your free OpenLearn profile
Get the most out of OpenLearn
Anyone can learn for free on OpenLearn, but signing-up will give you access to your personal learning profile and record of achievements that you earn while you study.
Anyone can learn for free on OpenLearn but creating an account lets you set up a personal learning profile which tracks your course progress and gives you access to Statements of Participation and digital badges you earn along the way. Sign-up now!

This free course is available to start right now. Review the full course description and key learning outcomes and create an account and enrol if you want a free statement of participation.
Operations, technology and stakeholder value
Take your learning further
Making the decision to study can be a big step, which is why you'll want a trusted University.
The Open University has nearly 50 years’ experience delivering flexible learning and 170,000 students are studying with us right now.
Take a look at all Open University courses.
If you are new to university level study, find out more about the types of qualifications we offer, including our entry level Access courses and Certificates.
Not ready for University study then browse over 900 free courses on OpenLearn and sign up to our newsletter to hear about new free courses as they are released.
Every year, thousands of students decide to study with The Open University. With over 120 qualifications, we’ve got the right course for you.
OpenLearn Search website
OpenLearn Links
Footer Menu
Our partners
OpenLearn works with other organisations by providing free courses and resources that support our mission of opening up educational opportunities to more people in more places.


©1999-2018. All rights reserved. The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). The Open University is authorised and regulated by the Financial Conduct Authority in relation to its secondary activity of credit broking.