Operations, technology and stakeholder value
Operations, technology and stakeholder value

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1 Putting the unit in context

This course, taken from T883 Business operations: delivering value, is concerned with the management of ‘processes’ – the organised set of resources and related activities that are essential for the delivery of goods and/or services to customers. These processes or ‘operations’ form the very essence of any enterprise, and it is critically important that they are managed well to be effective and efficient.

The full course consists of three main blocks of study:

  • Block 1: Operations, technology and stakeholder value
  • Block 2: Operations by design
  • Block 3: Improving operations

These are supported by: a set book, Operations Management by Slack, Chambers and Johnston; a collection of video- and text-based case studies; a reader, Operations Management – A Strategic Approach edited by Bettley, Mayle and Tantoush; and four resource packs:

  • Systems thinking
  • Managing people in organisations
  • Financial appraisal
  • Making the case

There are also associated assessment materials – assignments and an examination.

This OpenLearn course provides you with the following three distinct extracts (lightly edited to remove irrelevant cross-referencing and the like) from the course materials:

  • Business operations: a process view. Sections 1 and 2 of Block 1 provide an introduction to the process view of operations management and include the text-based case study, ‘A day in the life of Frederic Godé, Operations Manager, BonPain’.
  • An operations management video case study: Vue cinemas. This is an approximately 10-minute video case study on Vue, a UK-based multiplex cinema chain, with brief accompanying notes.
  • Making the case. Sections 1 and 2 of the Making the Case resource pack provide advice on putting together an effective business case for a process improvement.

The course team hopes you will find this material useful and stimulating in its own right, and an attractive ‘taster’ for the full course.

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