6 Working together for personalisation
We might all agree that power in the hands of service users is ‘a good thing’, but as you have seen, moving towards personalised services and self-directed support presents a number of challenges for the workforce and for organisations that currently provide these services. One of these challenges is to ensure that health, social care and other services work together effectively to achieve the outcome s that citizens require. If these services are fragmented, then individuals may regard personalised services as inefficient and frustrating, and there is a risk that people are put at risk of harm; for example if essential information is not communicated well between different people and organisations.
Without joint working the experience of health, social care and other professionals will also be poor: not working together diminishes morale, job satisfaction and professionals’ sense of competence. In some cases it will undermine the reason and motivation that encouraged them to become practitioners in the first place. Providing a service that is ‘joined-up’ is an essential part of personalisation . The question is: how do we or should we work together for personalisation?
In this section we consider the broad challenges of ‘working together’ in Scotland. We will consider ‘health services’ on the one hand and ‘social care’ services on the other, and how personalisation offers a new starting point for service delivery. There are, of course, many other services that enable people to feel valued and included in communities, such as education, housing and leisure services, but the main focus of this section is on health and social care. Later on in this section we also explore working together with education in relation to young people in transition to adulthood.