Collaborative problem solving for community safety
Collaborative problem solving for community safety

Start this free course now. Just create an account and sign in. Enrol and complete the course for a free statement of participation or digital badge if available.

Free course

Collaborative problem solving for community safety

1.2 Developing your communication skills

Activity 2 Reflecting on your communication skills

Timing: Allow about 30 minutes for this activity.

Think of a recent interaction you have had with someone. (This could be one of the situations you have identified in a previous activity, or another one.)

  • Write a short account (maximum 300 words), giving as much detail as you can. At this stage of the activity, don’t worry too much about the communication aspects of your story.
  • Once you have finished writing, put it aside for a few moments. This will give you time to think about what you have written.
  • Now return to your account and identify any communication skills that you can see in your interaction with the other person. (You may wish to refer back to the six example communication skills given at the beginning of this section.)

Activity 3 What your communication skills say about you

Timing: Allow about 20 minutes for this activity.

In the table below, write examples where your own communication skills (effective or not) have revealed something about you to the person you were communicating with. The first example is how Karen (the OU student already mentioned) might have completed the table.

Active content not displayed. This content requires JavaScript to be enabled.
Interactive feature not available in single page view (see it in standard view).


Our communication skills, or lack of them, can have more effect than we might think. Reflecting on what you reveal about yourself can allow you to become a more effective communicator. In Karen’s case, improving one communication skill had the knock-on effect of improving another.


Take your learning further

Making the decision to study can be a big step, which is why you'll want a trusted University. The Open University has 50 years’ experience delivering flexible learning and 170,000 students are studying with us right now. Take a look at all Open University courses.

If you are new to University-level study, we offer two introductory routes to our qualifications. You could either choose to start with an Access module, or a module which allows you to count your previous learning towards an Open University qualification. Read our guide on Where to take your learning next for more information.

Not ready for formal University study? Then browse over 1000 free courses on OpenLearn and sign up to our newsletter to hear about new free courses as they are released.

Every year, thousands of students decide to study with The Open University. With over 120 qualifications, we’ve got the right course for you.

Request an Open University prospectus371