Collaborative problem solving for community safety
Collaborative problem solving for community safety

Start this free course now. Just create an account and sign in. Enrol and complete the course for a free statement of participation or digital badge if available.

Free course

Collaborative problem solving for community safety

3.3 Empathy in policing

The quality of empathy is an essential skill in community policing, and like other skills it can be developed through practice and thinking about that practice.

Looking internationally, programs in various jurisdictions have considered the impact of empathy on police engagement with the public. A study funded by the US Department of Justice identified, for example, a capacity for empathy and compassion as a core competency of policing.

Where empathy-based programs have been specifically introduced in policing – such as Seattle Police Department’s LEED program (short for ‘Listening and Explaining with Equity and Dignity’) significantly positive outcomes were evident both for police officers and the communities they serve with fewer arrests and lower rates of use of force.


Take your learning further

Making the decision to study can be a big step, which is why you'll want a trusted University. The Open University has 50 years’ experience delivering flexible learning and 170,000 students are studying with us right now. Take a look at all Open University courses.

If you are new to University-level study, we offer two introductory routes to our qualifications. You could either choose to start with an Access module, or a module which allows you to count your previous learning towards an Open University qualification. Read our guide on Where to take your learning next for more information.

Not ready for formal University study? Then browse over 1000 free courses on OpenLearn and sign up to our newsletter to hear about new free courses as they are released.

Every year, thousands of students decide to study with The Open University. With over 120 qualifications, we’ve got the right course for you.

Request an Open University prospectus371