Working in diverse teams
Working in diverse teams

Start this free course now. Just create an account and sign in. Enrol and complete the course for a free statement of participation or digital badge if available.

Free course

Working in diverse teams

Week 4: Effective communication skills for team performance


To begin Week 4, first watch the following video in which Lynne Johnson introduces the week.

Download this video clip.Video player: wdt_1_week_4_lynne.mp4
Skip transcript


This week, you'll be revisiting some of the communication skills that were mentioned last week when you were considering what types of actions would help move the group towards the next stage of team development. These will include decision making, how to successfully deal with conflict, and providing feedback effectively. You'll take time to reflect on your own experience of dealing with conflict and reaching decisions in groups and teams you've been part of, and consider what good feedback looks like and how feedback you provide can be improved.
This week's exploration of communication skills will take you up to the halfway point in this course. Well done for getting this far, and I hope you're enjoying it.
Get more from the Open University. Check out the links on screen now.
End transcript
Interactive feature not available in single page view (see it in standard view).

By the end of this week, you will be able to:

  • outline some of the key skills needed for effective teamwork
  • consider how effective the communication skills have been in teams you have been part of
  • explain four models of decision making
  • understand how to give feedback effectively.

Take your learning further

Making the decision to study can be a big step, which is why you'll want a trusted University. The Open University has 50 years’ experience delivering flexible learning and 170,000 students are studying with us right now. Take a look at all Open University courses.

If you are new to University-level study, we offer two introductory routes to our qualifications. You could either choose to start with an Access module, or a module which allows you to count your previous learning towards an Open University qualification. Read our guide on Where to take your learning next for more information.

Not ready for formal University study? Then browse over 1000 free courses on OpenLearn and sign up to our newsletter to hear about new free courses as they are released.

Every year, thousands of students decide to study with The Open University. With over 120 qualifications, we’ve got the right course for you.

Request an Open University prospectus371