Working in diverse teams
Working in diverse teams

Start this free course now. Just create an account and sign in. Enrol and complete the course for a free statement of participation or digital badge if available.

Free course

Working in diverse teams

2.1 Sorting good feedback from bad

Now you will think about how you would deliver certain types of feedback to others.

Activity 2 What makes good and bad feedback?

Timing: Allow about 10 minutes

Have a look at the sentences in the box below. Each is a way in which you could deliver feedback to someone. Go through the sentences and type Yes next to the ones which you feel would be acceptable feedback (not necessarily perfect, but OK).

Next look at the sentences which you did not write Yes next to. What could you add to this sentence to make it more acceptable to the person on the receiving end? Record your thoughts next to the statement.

Table 2 Good and bad feedback

StatementAcceptable?
  1. I’m really unhappy about what you just told me about my contribution to the meeting.
To use this interactive functionality a free OU account is required. Sign in or register.
  1. Now I don’t want you to get upset by what I am going to say, but…
To use this interactive functionality a free OU account is required. Sign in or register.
  1. When you interrupt me like that, it makes me want to stop talking to you.
To use this interactive functionality a free OU account is required. Sign in or register.
  1. You’re really overreacting to what I just said…
To use this interactive functionality a free OU account is required. Sign in or register.
  1. It really doesn’t matter to me, but a lot of people would be really upset by what you just did.
To use this interactive functionality a free OU account is required. Sign in or register.
  1. Your problem is that you just don’t like yourself.
To use this interactive functionality a free OU account is required. Sign in or register.
  1. I have something to say to you and I am going to tell you for your own good.
To use this interactive functionality a free OU account is required. Sign in or register.
  1. When you continue to hum like that, even after I have just said that I am struggling to hear what the speaker is talking about, I get frustrated and want to go and sit somewhere else.
To use this interactive functionality a free OU account is required. Sign in or register.
  1. You’ve just offended everyone in this group.
To use this interactive functionality a free OU account is required. Sign in or register.
  1. You appear to be frowning and I am confused about what just happened.
To use this interactive functionality a free OU account is required. Sign in or register.
  1. From the way you alienate people you must be really angry with the world.
To use this interactive functionality a free OU account is required. Sign in or register.
  1. I could work with you more easily if you had a better sense of humour.
To use this interactive functionality a free OU account is required. Sign in or register.
  1. Why do you do things like that?
To use this interactive functionality a free OU account is required. Sign in or register.
  1. Do you understand what I mean when I say you are sending me a double message?
To use this interactive functionality a free OU account is required. Sign in or register.
  1. Violet, how do you feel when Jake arrives late for the meeting?
To use this interactive functionality a free OU account is required. Sign in or register.
  1. I’m going to be open with you and level with you. I really think you’re an idiot.
To use this interactive functionality a free OU account is required. Sign in or register.
  1. I wish you would just stop trying to run everything round here.
To use this interactive functionality a free OU account is required. Sign in or register.
  1. How do you think it makes me feel when you say things like that?
To use this interactive functionality a free OU account is required. Sign in or register.
  1. That kind of childish behaviour won’t get you anywhere round here.
To use this interactive functionality a free OU account is required. Sign in or register.
  1. And another thing, I am really sick and tired of you calling me ‘Love’.
To use this interactive functionality a free OU account is required. Sign in or register.
Words: 0
Interactive feature not available in single page view (see it in standard view).

Discussion

You may have found some of these much easier to decide to say Yes to than others in this list. While part of this can be down to personal judgement it can also depend in part on how the words are delivered – for example the tone of voice used and the situation.

The key thing here is to take time to reflect what a good feedback comment might look like and review how you would like feedback to be delivered if you were on the receiving end.

When providing feedback ask yourself whether you have:

  • prioritised your ideas and limited your feedback to the most important issues
  • considered the value of the feedback you are giving to the receiver
  • considered how you would respond to the feedback if it was given to you
  • provided an overwhelming amount of feedback in one go
  • considered if you would know how to act or what to do next if you were the one on the receiving end.

Next you will look at what to do if conflict arises.

WDT_1

Take your learning further371

Making the decision to study can be a big step, which is why you'll want a trusted University. The Open University has 50 years’ experience delivering flexible learning and 170,000 students are studying with us right now. Take a look at all Open University courses372.

If you are new to university level study, we offer two introductory routes to our qualifications. Find out Where to take your learning next?373 You could either choose to start with an Access courses374or an open box module, which allows you to count your previous learning towards an Open University qualification.

Not ready for University study then browse over 1000 free courses on OpenLearn375 and sign up to our newsletter376 to hear about new free courses as they are released.

Every year, thousands of students decide to study with The Open University. With over 120 qualifications, we’ve got the right course for you.

Request an Open University prospectus371