8 Summary

The main learning points from this session are:

• Attending to others in a dialogue uses a range of minimal encouragers and behaviours to keep the other person(s) engaged and to help support the flow of conversation.
• Recognition and care for others conveyed by taking time to notice and engage with them can help develop connection and belonging to work teams.
• Unconscious bias often may affect our interactions and relationships with others as we often seek to confirm our first impression of someone. Recognising your unconscious bias is an important first step.
• Confirmation bias can often cloud our judgement; it is the tendency to interpret new evidence as confirmation of one's existing beliefs or theories.
• Self-disclosure is a useful feature of developing relationships but it can be difficult to decide how much to reveal to others; once again much depends on the situation.

In the next session, you will cover a really valuable skill which we’d all like to have: how to influence others. In other words, what is the secret to get other people in your workplace to convince others to accept and, if necessary, take action based on your perspective. You will see some compelling examples of how this might be achieved.

You can now go to Session 5 [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)] .